What’s Included in WordPress Website Maintenance
Ongoing maintenance reduces risks, prevents avoidable problems, and ensures you have technical help when something needs attention.
Monthly Updates & Backups
WordPress, theme, and plugin updates are handled carefully, with dependable backups available when recovery is needed.
Security & Uptime Monitoring
Your website is monitored for availability and potential security concerns, so important issues can be identified quickly.
Responsive Technical Support
When something breaks or you need assistance, you have an organized support channel and a clear record of every request.
Manage Your Website Support From a Private Client Portal
Support should feel organized and transparent. Every care plan includes access to a secure portal where your requests, conversations, files, services, and billing information stay together in one professional workspace.
Everything in one place
- Submit and prioritize support tickets
- Follow every ticket from request to completion
- Schedule meetings without long email chains
- Send text, documents, images, videos, and resources
- Review active plans and contracted projects
- Access invoices, payments, and billing details
Support you can see and understand
1. Submit
Create a ticket in your portal and include the information and files needed for the request.
2. Review
The request is reviewed, clarified if needed, prioritized, and added to the work queue.
3. Track
Follow the ticket status, updates, questions, and work completed directly from your dashboard.
4. Complete
Review the result and keep the completed request available for future reference.
Choose the level of care your website needs
Plans can be adjusted according to your website, support volume, and response-time requirements.
ESSENTIAL CARE
Core protection for small business websites that need dependable maintenance.
- WordPress, theme, and plugin updates
- Scheduled website backups
- Security and uptime monitoring
- Monthly website health check
- Basic technical support
- Private client portal
- Content changes billed separately
BUSINESS CARE
Proactive maintenance and recurring website updates for active businesses.
- Everything in Essential Care
- Up to 2 hours of website updates monthly
- Text and image changes
- Small layout adjustments
- Priority support
- Ticket tracking and file uploads
- Project and billing information
- Unused hours do not roll over
PREMIUM CARE
Advanced care for WooCommerce, membership, booking, or custom business-critical websites.
- Everything in Business Care
- WooCommerce or custom functionality monitoring
- Checkout and critical form testing
- Careful testing of critical updates
- Up to 4 hours of website updates monthly
- Higher-priority support
- Monthly performance review
- Unused hours do not roll over
WordPress Maintenance FAQs
Common questions about WordPress updates, backups, security, support requests, and care plans.
What is included in a WordPress maintenance plan?
WordPress maintenance can include core, theme, and plugin updates, scheduled backups, security monitoring, uptime monitoring, technical support, website testing, and minor content changes. The exact services and support limits depend on the selected care plan.
How often will my WordPress website be updated?
WordPress core, themes, and plugins are reviewed and updated regularly according to the selected plan. Updates are handled carefully and the website is checked afterward to identify compatibility or functionality problems.
How are website backups handled?
Backups are created on a scheduled basis and stored separately from the live website whenever the hosting environment allows it. Backup frequency and retention depend on the selected plan and the needs of the website.
What happens if my website goes down or develops a problem?
Uptime and security monitoring help identify availability issues and technical warnings. When a problem is detected or reported, it is reviewed and handled according to the response time and support coverage included in your plan.
Can I request website changes through the client portal?
Yes. You can use your private client portal to submit support tickets, provide instructions, upload files, schedule meetings, track request progress, review active projects, and access billing information.
Are content changes included in the maintenance plans?
Minor content changes may be included depending on the selected plan. Larger design changes, new pages, custom development, and major functionality are reviewed and quoted separately before work begins.
Do you maintain WooCommerce websites?
Yes. WooCommerce maintenance is available for online stores that require WordPress and plugin updates, checkout testing, monitoring, backups, and technical support. Because eCommerce websites are more complex, they may require a Business or Advanced Care plan.
Can you maintain a website you did not build?
Yes. Before beginning, I’ll review the website, hosting environment, plugins, themes, backups, and existing technical issues. Any problems that must be resolved before ongoing maintenance will be explained separately.
Is website hosting included in the care plan?
Hosting is not automatically included unless it is specifically listed in your plan. I can work with your existing hosting provider and recommend improvements if the current environment does not meet the website’s security, performance, or backup requirements.
Get the ongoing support your business can rely on.
Your website, requests, files, projects, and billing handled with the organization and attention your business deserves.